Effective Date: June 12, 2026
Website: solterracleanpower.com
Business Name: Solterra Clean Power
Operating Division of: Solterra Holdings LLC
Phone: 234-418-7312
Email: info@solterracleanpower.com
1. Acceptance of Terms
By accessing or using this website, placing an order, submitting a contact form, communicating with us, or purchasing products from Solterra Clean Power, you agree to these Terms and Conditions. If you do not agree with these terms, please do not use this website or purchase products through our online store.
Solterra Clean Power reserves the right to update, modify, or replace these Terms and Conditions at any time. Updates will be posted on this page with a revised effective date.
2. About Solterra Clean Power
Solterra Clean Power provides cleaning products for homes, small businesses, restaurants, offices, and local facilities. Our product selection may include laundry detergents, fabric softeners, dish soaps, household cleaners, scent beads, dispenser pumps, bundles, and related cleaning products.
Solterra Clean Power is an operating division of Solterra Holdings LLC.
3. Product Information
We make reasonable efforts to display product names, descriptions, images, pricing, availability, and other information accurately. However, product details may vary, and we do not guarantee that all website information will always be complete, current, or error-free.
Product images may be used for marketing or display purposes and may not represent the exact label, packaging, color, scent, or product appearance received. Availability may change without notice.
4. No Affiliation With National Brands
Solterra Clean Power sells products under its own Solterra Clean Power product names and descriptions. Any reference to national brands, manufacturers, scent comparisons, or product similarities, if ever used, is for internal inventory identification, comparison, or descriptive purposes only.
Solterra Clean Power is not affiliated with, endorsed by, sponsored by, authorized by, or officially connected to any third-party national brand, manufacturer, trademark owner, or retailer unless expressly stated in writing.
All trademarks, product names, logos, and brand names are the property of their respective owners.
5. Orders and Payment
Orders may be placed through our website, online store, approved payment links, point-of-sale system, or other approved ordering methods.
Online payments are processed through GoDaddy Payments, GoDaddy Merchant Services, or another approved payment processor. By placing an order, you agree to provide accurate billing, contact, and order information.
All prices are listed in U.S. dollars unless otherwise stated. Prices may change at any time without notice.
An order is not considered accepted until payment is approved and the order is confirmed by Solterra Clean Power.
6. Pickup and Delivery
Solterra Clean Power may offer local pickup and local delivery options in selected areas of Northeast Ohio. Pickup locations, delivery availability, delivery windows, and delivery fees may vary.
Customers are responsible for providing accurate contact information, pickup details, and delivery addresses. Solterra Clean Power is not responsible for delays or failed delivery attempts caused by incorrect customer information, missed communication, unsafe delivery conditions, or customer unavailability.
Delivery does not include installation, product dispensing, product setup, or placing products in a specific location unless agreed to in advance.
7. Order Changes and Cancellations
Order changes or cancellations may be requested before the order is prepared, picked up, delivered, or dispatched. Once an order has been prepared, picked up, delivered, or dispatched correctly, cancellations may not be available.
Solterra Clean Power reserves the right to cancel or refuse any order due to product unavailability, pricing errors, suspected fraud, unsafe delivery conditions, service area limitations, or any other reasonable business reason.
8. Refunds and Returns
Refunds, returns, and exchanges are subject to our Refund and Return Policy.
Unless otherwise required by law, no refunds or exchanges will be provided for merchandise that was correctly prepared, correctly dispatched, picked up, or delivered as ordered.
Customers must inspect products at the time of pickup or delivery and notify Solterra Clean Power promptly of any visible issue, missing item, or incorrect product.
9. Product Use and Safety
Customers are responsible for using all products safely and according to applicable instructions, warnings, common safety practices, and intended use.
Solterra Clean Power is not responsible for misuse, improper storage, mixing with other chemicals, allergic reactions, damage caused by improper application, use on unsuitable surfaces, or use inconsistent with product guidance.
Customers should keep cleaning products away from children and pets and avoid mixing cleaning chemicals unless the product instructions specifically allow it.
10. Availability and Service Area
Products, bundles, pickup options, delivery options, and promotional offers are subject to availability. Solterra Clean Power may limit quantities, discontinue products, update pricing, or change service areas at any time.
We do not guarantee that every product displayed online will be available at all times.
11. Promotions and Discounts
Promotions, discounts, bundles, or special offers may be limited by time, inventory, location, or customer eligibility. Solterra Clean Power may modify or discontinue promotions at any time.
Promotional pricing cannot be combined with other offers unless expressly stated.
12. Website Use
You agree not to misuse this website, interfere with its operation, submit false information, attempt unauthorized access, copy website content without permission, or use the website for unlawful purposes.
Solterra Clean Power may restrict or terminate access to the website or ordering services if misuse, fraud, abuse, or suspicious activity is suspected.
13. Intellectual Property
All website content, text, graphics, images, logos, layouts, product descriptions, and Solterra Clean Power branding are owned by or licensed to Solterra Holdings LLC, unless otherwise stated.
You may not copy, reproduce, distribute, modify, or use our branding or website content without prior written permission.
14. Third-Party Services
This website may use third-party services, including payment processors, website hosting providers, ordering platforms, email tools, messaging tools, analytics tools, or social media platforms.
Solterra Clean Power is not responsible for the availability, performance, policies, or practices of third-party services.
15. Limitation of Liability
To the fullest extent permitted by law, Solterra Clean Power and Solterra Holdings LLC are not liable for indirect, incidental, special, consequential, or punitive damages arising from website use, product purchase, product use, delivery issues, service interruptions, or third-party platform errors.
Our total liability for any claim related to an order shall not exceed the amount paid for the specific product or order giving rise to the claim.
16. No Warranties
Products and website content are provided “as is” and “as available,” unless otherwise required by law. Solterra Clean Power does not guarantee uninterrupted website access, error-free content, specific product results, or that every product will be suitable for every customer’s intended use.
17. Customer Communications
By contacting Solterra Clean Power, submitting forms, placing orders, or providing your phone number or email address, you agree that we may contact you regarding your inquiry, order, pickup, delivery, payment, customer service, or related business communication.
Marketing text messages, if offered, are governed by our SMS Consent Policy.
18. Privacy
Your use of this website and our services is also governed by our Privacy Notice. Please review our Privacy Notice to understand how we collect, use, and protect customer information.
19. Governing Law
These Terms and Conditions are governed by the laws of the State of Ohio, without regard to conflict of law principles.
Any disputes shall be handled in the appropriate courts located in Ohio, unless otherwise required by applicable law.
20. Contact Information
For questions about these Terms and Conditions, orders, pickup, delivery, or customer service, please contact:
Solterra Clean Power
An Operating Division of Solterra Holdings LLC
Phone: 234-418-7312
Email: info@solterracleanpower.com
Website: solterracleanpower.com
Effective Date: June 12, 2026
Website: solterracleanpower.com
Business Name: Solterra Clean Power
Operating Division of: Solterra Holdings LLC
Phone: 234-418-7312
Email: info@solterracleanpower.com
1. Overview
At Solterra Clean Power, we are committed to providing quality cleaning products and reliable customer service. This Return and Refund Policy explains how returns, refunds, exchanges, cancellations, and order issues are handled for purchases made through our website, online store, payment links, point-of-sale system, local pickup, or local delivery.
By placing an order with Solterra Clean Power, you agree to this Return and Refund Policy.
2. All Sales Are Final After Correct Dispatch, Pickup, or Delivery
Unless otherwise required by law, all sales are final once merchandise has been correctly prepared, dispatched, picked up, or delivered as ordered.
Solterra Clean Power does not offer refunds, returns, or exchanges for products that were correctly fulfilled, correctly dispatched, correctly picked up, or correctly delivered.
This includes, but is not limited to:
Customer changed their mind after purchase
Customer no longer wants the product
Customer ordered the wrong product
Customer no longer needs the product
Customer did not like the scent, color, texture, or packaging
Customer found a lower price elsewhere
Customer failed to pick up the order during the agreed pickup window
Customer provided incorrect delivery or contact information
Product was used, opened, transferred, altered, stored improperly, or partially consumed
3. Eligible Order Issues
Solterra Clean Power may review a refund, replacement, store credit, or correction only when there is a verified issue with the order.
Eligible issues may include:
Incorrect product provided by Solterra Clean Power
Missing item from the order
Duplicate charge
Product damaged before pickup or delivery
Order paid but not fulfilled
Order canceled by Solterra Clean Power due to product unavailability
Clear fulfillment error caused by Solterra Clean Power
Eligibility is determined at the sole discretion of Solterra Clean Power after reviewing the order details, payment record, customer communication, and any available photos or documentation.
4. Customer Responsibility to Inspect Orders
Customers are responsible for inspecting products at the time of pickup or delivery.
Any visible issue, missing item, incorrect item, or damage must be reported as soon as possible, preferably before leaving the pickup location or before accepting final delivery.
To request a review, customers should contact Solterra Clean Power promptly with:
Customer name
Order number or receipt
Date of purchase
Product name
Description of the issue
Photos, if applicable
Best phone number or email for follow-up
Contact:
Phone: 234-418-7312
Email: info@solterracleanpower.com
5. Time Limit to Report Issues
Order issues must be reported within 24 hours of pickup or delivery.
Requests submitted after 24 hours may be denied, especially if the product has been opened, used, transferred, stored improperly, altered, or no longer remains in its original condition.
6. Condition of Products
To be considered for any return, exchange, replacement, or review, the product must generally be:
Unused
Unopened
In the original container
In the same condition as received
Not mixed with any other product
Not transferred to another container
Not damaged due to customer handling or storage
Accompanied by proof of purchase
Solterra Clean Power may refuse any return or exchange request if the product has been opened, used, contaminated, altered, improperly stored, or cannot be safely resold or reviewed.
7. Non-Returnable Items
The following items are not eligible for return or refund unless Solterra Clean Power confirms a fulfillment error:
Opened products
Used products
Partially used products
Products transferred into another container
Products mixed with any other chemical or substance
Products damaged after pickup or delivery
Correctly fulfilled orders
Correctly dispatched orders
Correctly delivered orders
Clearance items
Promotional items
Bundle purchases correctly fulfilled
Custom or special-request orders
Delivery fees
Processing fees, if applicable
8. Pickup Orders
For local pickup orders, customers are responsible for picking up their order during the agreed pickup window.
Orders not picked up within the agreed timeframe may be held, rescheduled, or canceled at the discretion of Solterra Clean Power.
Failure to pick up an order does not automatically qualify the customer for a refund.
If a customer cannot make the scheduled pickup time, they should contact Solterra Clean Power as soon as possible to request rescheduling.
9. Delivery Orders
For local delivery orders, customers are responsible for providing accurate delivery information and being available during the confirmed delivery window.
Solterra Clean Power is not responsible for failed or delayed delivery caused by:
Incorrect address
Missing apartment, unit, or business information
Customer not available
Unsafe delivery location
Weather or road conditions
Restricted access
Customer failing to respond to calls, texts, or messages
Incorrect phone number or email address
Delivery fees are generally non-refundable once a delivery attempt has been made.
10. Cancellations
Customers may request to cancel an order before it has been prepared, dispatched, picked up, or delivered.
Once an order has been prepared, dispatched, picked up, or delivered correctly, cancellation may no longer be available.
Solterra Clean Power reserves the right to cancel any order due to:
Product unavailability
Pricing error
Suspected fraud
Payment issue
Incorrect customer information
Unsafe delivery conditions
Service area limitations
Any other reasonable business reason
If Solterra Clean Power cancels an order before fulfillment, the customer may receive a refund to the original payment method.
11. Refund Method
Approved refunds will generally be issued to the original payment method used at the time of purchase.
Online payments may be processed through GoDaddy Payments, GoDaddy Merchant Services, or another approved payment processor. Refund timing may depend on the payment processor, customer’s bank, card issuer, or financial institution.
Solterra Clean Power does not control bank processing times.
12. Store Credit or Replacement
In some cases, Solterra Clean Power may offer a replacement product, corrected order, or store credit instead of a monetary refund.
This may apply when:
A product was unavailable
An incorrect item was provided
A missing item needs to be corrected
A customer accepts a substitute product
A partial correction is more appropriate than a full refund
Store credit, if issued, has no cash value and may only be used toward future purchases from Solterra Clean Power.
13. Damaged Products
If a product appears damaged before pickup or delivery, customers should notify Solterra Clean Power immediately.
Photos may be required to review the issue.
Solterra Clean Power is not responsible for damage caused after pickup or delivery, including damage caused by improper handling, storage, transport, dropping, exposure to heat or freezing temperatures, puncturing, leaking due to customer handling, or placing products in unsafe conditions.
14. Product Scent, Appearance, and Packaging
Product scent, color, label design, container appearance, and packaging may vary.
Differences in scent preference, color shade, label appearance, or packaging style do not qualify for a refund or exchange if the correct product was provided.
Product images on the website may be used for marketing or display purposes and may not represent the exact final label, container, color, or packaging received.
15. Safety and Product Use
Customers are responsible for using cleaning products safely and properly.
Solterra Clean Power is not responsible for issues caused by:
Misuse
Improper storage
Mixing products with other chemicals
Using products on unsuitable surfaces
Failure to test products before use
Failure to follow reasonable safety practices
Allergic reactions or sensitivities
Damage caused by improper application or handling
Customers should keep all cleaning products away from children and pets and should avoid mixing cleaning chemicals unless product instructions specifically allow it.
16. Chargebacks and Payment Disputes
Customers are encouraged to contact Solterra Clean Power directly before filing a chargeback or payment dispute.
If a customer files a chargeback after receiving a correctly fulfilled order, Solterra Clean Power reserves the right to provide order records, receipts, communication history, pickup confirmation, delivery confirmation, and related documentation to the payment processor.
17. Policy Updates
Solterra Clean Power may update this Return and Refund Policy at any time. Updates will be posted on this page with a revised effective date.
Continued use of our website, online store, pickup service, delivery service, or purchase options after changes are posted means you accept the updated policy.
18. Contact Information
For questions about returns, refunds, order issues, pickup, or delivery, please contact:
Solterra Clean Power
An Operating Division of Solterra Holdings LLC
Phone: 234-418-7312
Email: info@solterracleanpower.com
Website: solterracleanpower.com
Copyright © 2026 Solterra Clean Power
An Operating Division of
Solterra Holdings LLC.
All Rights Reserved.