Privacy Policy

Effective Date: June 12, 2026
Website: solterracleanpower.com
Business Name: Solterra Clean Power
Operating Division of: Solterra Holdings LLC
Phone: 234-418-7312
Email: info@solterracleanpower.com

1. Overview

Solterra Clean Power respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, place an order, contact us, submit a form, communicate with us, or purchase products from Solterra Clean Power.

By using this website or providing information to Solterra Clean Power, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect information that you voluntarily provide to us, including:

Name

Phone number

Email address

Billing address

Pickup or delivery address

Order details

Payment-related information

Customer messages or inquiries

Communication preferences

Social media messages or interactions

Any information you submit through forms, checkout pages, payment links, messages, phone calls, emails, or other communication methods

We may also collect limited technical information when you visit our website, such as:

IP address

Browser type

Device type

Pages visited

Date and time of visit

Referring website

General website usage information

Cookies or similar tracking technologies

3. Payment Information

Online purchases and card payments may be processed through GoDaddy Payments, GoDaddy Merchant Services, or another approved third-party payment processor.

Solterra Clean Power does not store full credit card numbers or complete payment card details on our own website. Payment information is handled by the applicable payment processor according to their own security practices, terms, and privacy policies.

We may receive limited payment-related information, such as:

Transaction confirmation

Last four digits of the payment card

Payment status

Order total

Refund status

Receipt details

4. How We Use Information

We may use customer information to:

Process orders

Confirm payments

Arrange local pickup

Arrange local delivery

Communicate about orders

Respond to customer questions

Send receipts or confirmations

Provide customer service

Manage product availability

Handle refunds, returns, or order issues

Improve our website and services

Prevent fraud or unauthorized transactions

Maintain business records

Comply with legal, tax, accounting, or regulatory obligations

Send business updates or marketing communications when permitted

5. Text Messages, Calls, and Email Communications

When you provide your phone number or email address, Solterra Clean Power may contact you regarding your order, pickup, delivery, payment, customer service request, or related business matter.

If you opt in to receive promotional text messages, marketing messages, or automated communications, those communications are governed by our SMS Consent Policy.

You may opt out of marketing communications at any time by following the instructions provided in the message or by contacting us directly.

6. Cookies and Tracking Technologies

Our website may use cookies, analytics tools, tracking pixels, or similar technologies to support website functionality, measure website traffic, improve customer experience, and understand how visitors use our website.

You may be able to disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

7. How We Share Information

Solterra Clean Power does not sell customer personal information.

We may share information with trusted third parties only when necessary to operate our business, including:

Payment processors

Website hosting providers

Online store platforms

Delivery or logistics providers

Email or messaging providers

Customer service tools

Accounting or tax professionals

Legal or compliance advisors

Fraud prevention services

Government agencies, courts, or regulators when required by law

Third-party service providers are expected to use customer information only as needed to provide their services or as required by law.

8. GoDaddy and Third-Party Platforms

Our website, online store, payment processing, or ordering system may use GoDaddy, GoDaddy Payments, GoDaddy Merchant Services, or related GoDaddy services.

When you use checkout, payment, ordering, hosting, or other third-party tools, your information may also be subject to the privacy policies and terms of those third-party providers.

Solterra Clean Power is not responsible for the privacy practices, security practices, or policies of third-party websites, platforms, or service providers.

9. Social Media and External Links

Our website may link to social media pages, third-party websites, payment pages, or other external platforms.

If you interact with Solterra Clean Power through Facebook, Instagram, Messenger, WhatsApp, or another third-party platform, your activity may also be governed by that platform’s own privacy policy and terms.

We are not responsible for the content, security, or privacy practices of external websites or platforms.

10. Data Security

We use reasonable administrative, technical, and physical safeguards to help protect customer information.

However, no website, payment system, internet transmission, or electronic storage method can be guaranteed to be completely secure. Customers use our website and online services at their own risk.

11. Data Retention

We may retain customer information for as long as necessary to:

Complete orders

Provide customer service

Maintain business records

Process refunds or disputes

Comply with tax, accounting, legal, or regulatory requirements

Prevent fraud

Resolve disputes

Enforce our policies

When information is no longer needed, we may delete, archive, or securely store it according to our business practices.

12. Customer Choices

You may contact Solterra Clean Power to request that we review, update, correct, or delete certain personal information, subject to legal, business, accounting, tax, security, or transaction record requirements.

You may also opt out of promotional emails or promotional text messages when applicable.

To make a request, contact us at:

Email: info@solterracleanpower.com
Phone: 234-418-7312

13. Children’s Privacy

Solterra Clean Power does not knowingly collect personal information from children under the age of 13.

Our website and services are intended for adults and individuals who are legally able to place orders and make purchases.

If we become aware that we have collected personal information from a child under 13, we will take reasonable steps to delete that information.

14. Business Transfers

If Solterra Clean Power or Solterra Holdings LLC is involved in a merger, sale, transfer, restructuring, acquisition, or business transition, customer information may be transferred as part of that transaction, subject to applicable law.

15. Legal Compliance

We may disclose information when we believe it is necessary to:

Comply with applicable law

Respond to lawful requests

Protect our rights or property

Prevent fraud or abuse

Protect customer safety

Enforce our Terms and Conditions

Resolve payment disputes or chargebacks

16. Updates to This Privacy Policy

Solterra Clean Power may update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.

Your continued use of our website, online store, ordering system, pickup service, delivery service, or communication channels after updates are posted means you accept the updated Privacy Policy.

17. Contact Information

For questions about this Privacy Policy or how your information is handled, please contact:

Solterra Clean Power
An Operating Division of Solterra Holdings LLC
Phone: 234-418-7312
Email: info@solterracleanpower.com
Website: solterracleanpower.com